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In 2016 I made a couple hundred (yes hundred) purchases on Amazon. Of those, more than a dozen failed to ever arrive. All of the ones that failed were from th
by maxk42 9y ago
In 2016 I made a couple hundred (yes hundred) purchases on Amazon. Of those, more than a dozen failed to ever arrive. All of the ones that failed were from third-party sellers.
Amazon Customer Service is very willing to work with you if you call directly. (I've also had a $1500 item fail to arrive.) I wouldn't trust their email support though.
Long story short: Pick up the phone.
- k3oni 9y agoRead first, comment later! He called initially and then decided to start emailing so he can add he's own extra details to the emails and have a paper trail.
- gommm 9y agoI was going to say this. I bought a treadmill on Amazon, it arrived without the console. Dealing with customer support by email was an exercise in frustration with agents clearly not actually reading my emails and sending out form responses. Once I called, everything was solved very quickly.