I dont get why you are being sympathetic towards Amazon. They delivered the package to a WRONG address and then closed the case just because it was delivered to

I dont get why you are being sympathetic towards Amazon. They delivered the package to a WRONG address and then closed the case just because it was delivered to the SAME town ? Don't you see an issue with Amazon's system here ? This is just incompetence and nothing else. I love amazon but this particular case is just incompetence on Amazon's part after the fraud happened.