I work at Help Scout, and it's a great hosted sass tool. But you shouldn't just pick the first one you hear about. I wrote a guide to making the right choice o

I work at Help Scout, and it's a great hosted sass tool. But you shouldn't just pick the first one you hear about. I wrote a guide to making the right choice of help desk tool for your own situation: https://www.helpscout.net/blog/choosing-help-desk-software/ https://www.helpscout.net/blog/choosing-help-desk-software/ Useful to think through before you invest time or money.