3 ms·

Yeah... this is a concern. I bought a Surface book this year, and it embarrassingly cost $4000. It's great, but I'm convinced that in two years I'll be having

Yeah... this is a concern. I bought a Surface book this year, and it embarrassingly cost $4000. It's great, but I'm convinced that in two years I'll be having a stern conversation with Microsoft support about the Australian Consumer Law guarantee of acceptable quality.

animex 9y ago
https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees https://www.accc.gov.au/consumers/consumer-rights-guarantees... How is this enforced? If you have a file a lawsuit, the costs/time/effort might not be worth it.
- throw_throw 9y ago
  The ACCC handles complaints on behalf of consumers, and is more than happy to fine or litigate [1]. Most companies comply well before this stage. 1: https://www.accc.gov.au/media-release/accc-takes-action-against-apple-over-alleged-misleading-consumer-guarantee-representations https://www.accc.gov.au/media-release/accc-takes-action-agai...
  - fulafel 9y ago
    Same in many European countries, there's a consumer ombudsman who can have a stern conversation with the dealer if they think the law is on your side.
  - jazoom 9y ago
    The ACCC and ACL are awesome. Companies should just not suck, but unfortunately they can't be trusted not to suck.