DHH posted about his bad airline experience[1] in 2013. An app for addressing both your experience and his experience is feasible for the HN crowd. Please steal

DHH posted about his bad airline experience[1] in 2013. An app for addressing both your experience and his experience is feasible for the HN crowd. Please steal this business plan[2]. tl;dr Today, getting issues resolved places the burden of effort is the wronged. This can be shifted. "Reversing" things does wonders. [1] http://david.heinemeierhansson.com/2013/american-airlines-earned-an-enemy.html http://david.heinemeierhansson.com/2013/american-airlines-ea... [2] https://gist.github.com/iL3D/59df64947d42828d848ebfc1651a3122 https://gist.github.com/iL3D/59df64947d42828d848ebfc1651a312...