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Cool product! I have two bits of UX feedback: 1) in step 2, after you click on Yes/No/Don't Know, there isn't enough feedback in the product that indicates tha
by victoriasun 9y ago
Cool product! I have two bits of UX feedback:
1) in step 2, after you click on Yes/No/Don't Know, there isn't enough feedback in the product that indicates that you successfully answered the question. I originally thought that the web request failed to send and didn't notice that the two questions presented were different.
2) When does a person ever reach step 3? It doesn't appear to be the case for me, you can circumvent reaching step 3 thru the possible matches. I think this is misleading and confusing.
- Yertis 9y agoThank you for the kind words and the helpful feedback! On your points: 1) That's a great point -- we should make that more clear that the user answered the question (and not seem like its broken if the questions are similar) 2) The way it currently works is we wait until the symptom checker has reached high enough confidence to render the results. Sometimes this can take 15+ questions, which we've found to be frustrating to the user. So we've designed the tool to give the user lots of ways to exit the symptom checker toward taking action (learning more about a relevant condition, or getting help to find a doctor, etc). To your point, I think we definitely need to make it clear that step 3 isn't the goal per say -- that there are multiple ways to exit the tool, and it's not just only answering enough questions to get to a high enough level of confidence