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Hopefully they spend all $100mm on support. I've never experienced such bad support.

joering2 9y ago
At this point me and many of friends with Coinbase account came to conclusion that there is NONE. I don't believe a single person works in customer support. I also heard that it is such a big issue that some California attorney is advertising heavily in top 5 states to gather traction for a class-action lawsuit regarding this problem. Unfortunately I haven't stumbled upon his advertisement yet, but wouldn't be surprised if judge will give it a green light.
- trjordan 9y ago
  According to LinkedIn, they have 7 people who work in support. At a company of ~200 people, that's not an unreasonable number to have. It feels mean to say they have none.
  - joering2 9y ago
    Mean to say something? I guess its not mean not to answer to customer support request. I guess when someone steals your wallet you don't chase them, because that would be mean and not a behavior of a gentleman. Please point me to Linkedin verification page - you know, where it says that whatever people put on LinkedIn is always true, because so far my experience is contradictory. I worked with many people and they LinkedIn profile is nothing like they responsibilities were.
  - ryanSrich 9y ago
    You know what I find mean? Getting locked out of my GDAX account for no apparent reason for months on end while ETH rises and I have no way of doing anything because I can't access my USD or ETH. Not one single word from support until one day I get a random message that directs me to an article that I've already read 10 times and is of no help.
    - deleted 9y ago
      [deleted]
  - ssharp 9y ago
    A commenter above said they ADDED a million accounts in June. I assume they had some multiple of that already. 7 support people for millions of customers is insanely low, especially for something financial-related.
shatterpop 9y ago
Yes! I've been trying to get an answer about if message signing will ever be fixed for months. They just closed my email ticket saying they're sorry they didn't have time to respond to it.
dahdum 9y ago
They added 1 million users in just 1 month (June), so the volume of inquiries went off the chart. They weren't prepared for that, and I can't say I blame them.
- Domenic_S 9y ago
  They've always been awful
justinzollars 9y ago
What type of support?

At this point me and many of friends with Coinbase account came to conclusion that there is NONE. I don't believe a single person works in customer support. I also heard that it is such a big issue that some California attorney is advertising heavily in top 5 states to gather traction for a class-action lawsuit regarding this problem. Unfortunately I haven't stumbled upon his advertisement yet, but wouldn't be surprised if judge will give it a green light.

trjordan 9y ago
According to LinkedIn, they have 7 people who work in support. At a company of ~200 people, that's not an unreasonable number to have. It feels mean to say they have none.
- joering2 9y ago
  Mean to say something? I guess its not mean not to answer to customer support request. I guess when someone steals your wallet you don't chase them, because that would be mean and not a behavior of a gentleman. Please point me to Linkedin verification page - you know, where it says that whatever people put on LinkedIn is always true, because so far my experience is contradictory. I worked with many people and they LinkedIn profile is nothing like they responsibilities were.
- ryanSrich 9y ago
  You know what I find mean? Getting locked out of my GDAX account for no apparent reason for months on end while ETH rises and I have no way of doing anything because I can't access my USD or ETH. Not one single word from support until one day I get a random message that directs me to an article that I've already read 10 times and is of no help.
  - deleted 9y ago
    [deleted]
- ssharp 9y ago
  A commenter above said they ADDED a million accounts in June. I assume they had some multiple of that already. 7 support people for millions of customers is insanely low, especially for something financial-related.

shatterpop 9y ago

Yes! I've been trying to get an answer about if message signing will ever be fixed for months. They just closed my email ticket saying they're sorry they didn't have time to respond to it.

dahdum 9y ago

They added 1 million users in just 1 month (June), so the volume of inquiries went off the chart. They weren't prepared for that, and I can't say I blame them.

Domenic_S 9y ago
They've always been awful

justinzollars 9y ago

What type of support?