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Im sorry this happened, but you might want to get on to their security team, rather than the regular customer support queue. Imagine if your bank suddenly had
by 45h34jh53k4j 9y ago
Im sorry this happened, but you might want to get on to their security team, rather than the regular customer support queue.
Imagine if your bank suddenly had millions of new clients join in a 2 month period. I think they would stop answering the phone too.
- sspring1 9y agono, they'd answer the phone.
- 45h34jh53k4j 9y agoeven if every line was already jammed with the millions of new customers? Humans only scale so far. I think coinbase can do a better job with support, but expecting the same quality of support as a heavily regulated and $T industry from a startup is foolish.
- revmoo 9y ago> Imagine if your bank suddenly had millions of new clients join in a 2 month period. I think they would stop answering the phone too. This is utterly delusional. You can't handle new clients, you STOP ACCEPTING NEW CLIENTS.