I recently told a SaaS startup that their password change page was down -- this was communicated via Twitter with an exact error code and everything. After a fe

I recently told a SaaS startup that their password change page was down -- this was communicated via Twitter with an exact error code and everything. After a few hours, they resolved the problem without needing any further details from me. Obviously YMMV, but some issues are appropriate to call out over Twitter.