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Tweets makes your problem public. Multiple times I couldn't get reach to customer service or I would be lost in a Labyrinth of various agents who would simply t
by guiomie 9y ago
Tweets makes your problem public. Multiple times I couldn't get reach to customer service or I would be lost in a Labyrinth of various agents who would simply transfer me over and over.
- jorts 9y agoYea, if the company has a terrible support process outside of tweeting, it becomes the nuclear option to get someone to actually deal with you, which is just terrible for everyone.
- camhenlin 9y agoHow is that terrible for the person tweeting? Usually, it works out pretty well for them.
- e59d134d 9y agoIt works but I hate to bring up my issue publicly. So for me to Tweet an issue, it has to be pretty bad. Otherwise, I use official channel or just let it go.
- bshacklett 9y agoThat sounds like it's working exactly as it should. If everyone tweeted every little problem, each tweet would quickly be lost in the noise.