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Curious, what software did you use for screen sharing? were customers ok with this? Was your app so complex that you couldn't guide them through the phone or it

• brianwawok 9y ago
  > Curious, what software did you use for screen sharing Started off with Join.me. I then threw out my windows PC and installed Ubuntu, so it stopped working. I did appear.in a few times, but the quality stunk. Mostly moved to my setup team, that mostly still uses join.me. > were customers ok with this Oh they loved it. The competition is "Here is a youtube video and some docs, have at it". We actually took the time to get to know our customer and dive in, help them navigate the setup etc. > Was your app so complex that you couldn't guide them through the phone or it was a deficiency in the UX/UI of the app? Both! Necessary complexity is high, but so is accidental. Working on reducing accidental a little every day. Not willing to kill off too many features in the name of simplicity, but willing to at least make the common path a lot easier to use.