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I have a copy of About Face on my desk that I keep meaning to read, but I have read Alan Cooper's "The Inmates Are Running The Asylum" which definitely discusse

I have a copy of About Face on my desk that I keep meaning to read, but I have read Alan Cooper's "The Inmates Are Running The Asylum" which definitely discusses an in-flight entertainment system to be used by, amongst others, an elderly gentleman who really has got better things to do than burrow through menus and directories to find a movie to watch. Could you be thinking of that? Maybe they both used that example (although I think for Cooper, it was personal history rather than example).

Animats 9y ago
I had an online discussion with him about that inflight entertainment system. I suggested just putting a channel selector knob on the thing. Flip through the movie posters, and if you stay on-channel for a few seconds, the movie starts. Then it turns out it has pay-per-view channels and has to have a whole payment interface, something he doesn't mention in the book.