An interesting question is "What did the traveller agree to?" The ToS legalese which says "We have no responsibility" or the FAQ which says they check & validat

An interesting question is "What did the traveller agree to?" The ToS legalese which says "We have no responsibility" or the FAQ which says they check & validate that the luggage is safe to take. It sucks that companies can say one thing in the ToS and that overrides the more prominant FAQ.