This is a story about how voice recognition has failed and should not have been used in this situation. I was very surprised to hear that this was even permitt

This is a story about how voice recognition has failed and should not have been used in this situation. I was very surprised to hear that this was even permitted a method for the outsourcing provider, but then again Australia has a poor and somehow still worsening relationship with immigration, so perhaps I'm more accurately "re-dissapointed" by this revelation (as an expat Australian).