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> OVH Public Cloud guarantees 99.999% SLA for all available resources. (compute, storage, network) Where the support team detects a lost connection that isn't
by mcintyre1994 9y ago
> OVH Public Cloud guarantees 99.999% SLA for all available resources. (compute, storage, network)
Where the support team detects a lost connection that isn't caused by scheduled maintenance, you will receive damages of 0.5% of the monthly rate per minute of unavailability (up to a maximum of 100% of your consumption for the current month).
Clever, they get to schedule maintenance outside of the SLA guarantee so it's entirely meaningless.
- dx034 9y agoBut they usually admit to errors. The public logs in this case confirm that it wasn't maintenance. For OVH (as for any provider) it's better to promise 99.999% and pay if you have an issue than to promise 99.99% and lose clients to AWS.
- toomuchtodo 9y agoMost SLAs don't cover scheduled maintenance.