5 ms·

OVH Cloud Storage is inaccessible for 2+ hours

14 points by clon 9y ago

In other news the "VIP support" is enjoying a public holiday.

openmaze 9y ago
Here is the ticket http://travaux.ovh.net/?do=details&id=26480&edit=yep http://travaux.ovh.net/?do=details&id=26480&edit=yep
- clon 9y ago
  Also these: http://travaux.ovh.net/?do=details&id=26479 http://travaux.ovh.net/?do=details&id=26479 http://travaux.ovh.net/?do=details&id=26481 http://travaux.ovh.net/?do=details&id=26481 http://travaux.ovh.net/?do=details&id=26475 http://travaux.ovh.net/?do=details&id=26475 The last one seems to have the most up-to-date information. Apparently the Keystone issue is unrelated to the WAW D/C prodding.
  - baqs 9y ago
    swift services are now up
clon 9y ago
https://www.ovh.ie/public-cloud/ https://www.ovh.ie/public-cloud/ Claims no less than 99.999% SLA: Daily: 0.9s Weekly: 6.0s Monthly: 26.3s Yearly: 5m 15.6s
- mcintyre1994 9y ago
  > OVH Public Cloud guarantees 99.999% SLA for all available resources. (compute, storage, network) Where the support team detects a lost connection that isn't caused by scheduled maintenance, you will receive damages of 0.5% of the monthly rate per minute of unavailability (up to a maximum of 100% of your consumption for the current month). Clever, they get to schedule maintenance outside of the SLA guarantee so it's entirely meaningless.
  - dx034 9y ago
    But they usually admit to errors. The public logs in this case confirm that it wasn't maintenance. For OVH (as for any provider) it's better to promise 99.999% and pay if you have an issue than to promise 99.99% and lose clients to AWS.
  - toomuchtodo 9y ago
    Most SLAs don't cover scheduled maintenance.
- onestone 9y ago
  Good luck claiming SLA refunds from them. Their "support" will stall for months and in the end forget/expire your requests.
openmaze 9y ago
Still users can't admin their OpenStack machines, containers, networks...
AznHisoka 9y ago
why would someone use OVH for cloud storage when they can use S3? OVH is only good for dedicated servers.
- no_wizard 9y ago
  Amazon has outages too. Remember when AWS was down for mor than half a day not that long ago? https://aws.amazon.com/message/41926/ https://aws.amazon.com/message/41926/
- codewithcheese 9y ago
  Because it is much much cheaper.
- clon 9y ago
  OVH PCS $0.0112/month/GB AWS S3 $0.0245/month/GB Less than half the price, if you are willing to believe they are comparable products. Actually pretty great performance they offer as well for taking encrypted backups etc. But I think your comment is still generally fair in terms of the quality of the rest of their offerings. I would also add one more strong point for OVH - kick-ass DDoS protection. S3 has had it's own (catastrophic) issues as well. The failure mode for PCS so far has been more irritating, however - it will fail you every 1000'th request or so.
  - candiodari 9y ago
    Also data transfer pricing is somewhere between 10% and 20% of the Amazon price. That's not 10% off. That's 90% off. https://www.ovh.com/us/public-cloud/storage/object-storage/ https://www.ovh.com/us/public-cloud/storage/object-storage/ https://aws.amazon.com/s3/pricing/ https://aws.amazon.com/s3/pricing/
  - vincentkriek 9y ago
    I am not that into the whole data storage world but for backupping my NAS I looked into Backblaze which is a lot cheaper than both at $0.005/month/GB.
pfg 9y ago
Based on my logs, the outage seems to have started around 9 am UTC, with services recovering around 10:50 am UTC.
Antwan 9y ago
Typical OVH.

14 points by clon 9y ago

In other news the "VIP support" is enjoying a public holiday.

Here is the ticket http://travaux.ovh.net/?do=details&id=26480&edit=yep http://travaux.ovh.net/?do=details&id=26480&edit=yep

clon 9y ago
Also these: http://travaux.ovh.net/?do=details&id=26479 http://travaux.ovh.net/?do=details&id=26479 http://travaux.ovh.net/?do=details&id=26481 http://travaux.ovh.net/?do=details&id=26481 http://travaux.ovh.net/?do=details&id=26475 http://travaux.ovh.net/?do=details&id=26475 The last one seems to have the most up-to-date information. Apparently the Keystone issue is unrelated to the WAW D/C prodding.
- baqs 9y ago
  swift services are now up

clon 9y ago

https://www.ovh.ie/public-cloud/ https://www.ovh.ie/public-cloud/ Claims no less than 99.999% SLA: Daily: 0.9s Weekly: 6.0s Monthly: 26.3s Yearly: 5m 15.6s

mcintyre1994 9y ago
> OVH Public Cloud guarantees 99.999% SLA for all available resources. (compute, storage, network) Where the support team detects a lost connection that isn't caused by scheduled maintenance, you will receive damages of 0.5% of the monthly rate per minute of unavailability (up to a maximum of 100% of your consumption for the current month). Clever, they get to schedule maintenance outside of the SLA guarantee so it's entirely meaningless.
- dx034 9y ago
  But they usually admit to errors. The public logs in this case confirm that it wasn't maintenance. For OVH (as for any provider) it's better to promise 99.999% and pay if you have an issue than to promise 99.99% and lose clients to AWS.
- toomuchtodo 9y ago
  Most SLAs don't cover scheduled maintenance.
onestone 9y ago
Good luck claiming SLA refunds from them. Their "support" will stall for months and in the end forget/expire your requests.

openmaze 9y ago

Still users can't admin their OpenStack machines, containers, networks...

AznHisoka 9y ago

why would someone use OVH for cloud storage when they can use S3? OVH is only good for dedicated servers.

no_wizard 9y ago
Amazon has outages too. Remember when AWS was down for mor than half a day not that long ago? https://aws.amazon.com/message/41926/ https://aws.amazon.com/message/41926/
codewithcheese 9y ago
Because it is much much cheaper.
clon 9y ago
OVH PCS $0.0112/month/GB AWS S3 $0.0245/month/GB Less than half the price, if you are willing to believe they are comparable products. Actually pretty great performance they offer as well for taking encrypted backups etc. But I think your comment is still generally fair in terms of the quality of the rest of their offerings. I would also add one more strong point for OVH - kick-ass DDoS protection. S3 has had it's own (catastrophic) issues as well. The failure mode for PCS so far has been more irritating, however - it will fail you every 1000'th request or so.
- candiodari 9y ago
  Also data transfer pricing is somewhere between 10% and 20% of the Amazon price. That's not 10% off. That's 90% off. https://www.ovh.com/us/public-cloud/storage/object-storage/ https://www.ovh.com/us/public-cloud/storage/object-storage/ https://aws.amazon.com/s3/pricing/ https://aws.amazon.com/s3/pricing/
- vincentkriek 9y ago
  I am not that into the whole data storage world but for backupping my NAS I looked into Backblaze which is a lot cheaper than both at $0.005/month/GB.

pfg 9y ago

Based on my logs, the outage seems to have started around 9 am UTC, with services recovering around 10:50 am UTC.

Antwan 9y ago

Typical OVH.