No matter how supposedly hostile the question was, if there really is any genuine law protection of "couriers" - then company rep could just point out the rele

No matter how supposedly hostile the question was, if there really is any genuine law protection of "couriers" - then company rep could just point out the relevant FAQ item. They are using as "couriers" mostly completely uninformed laypersons, which can't be expected to know what ocs is, ffs!