4 ms·
>>> How do they do it in this day and age of "FAQs", "Forums" and "Helpdesks"? :) The secret: Employee retention. Everything is easier when the knowledge stay
by user5994461 9y ago
>>> How do they do it in this day and age of "FAQs", "Forums" and "Helpdesks"? :)
The secret: Employee retention.
Everything is easier when the knowledge stays in the company.
- askvictor 9y agoEasier, yes, but that still doesn't solve the problem over the course of decades; in fact if that is your primary strategy, then you're going to be completely fscked as an organisation when someone _does_ leave (or dies). Employee retention might make things a little quicker to find, but is downright negligent as an institutional knowledge strategy.