5 ms·
The last update email I was sent from these guys (coincidentally received on April Fool's) said I'd receive a unit no later than July 31st, as a conservative es
by BRadmin 16y ago
The last update email I was sent from these guys (coincidentally received on April Fool's) said I'd receive a unit no later than July 31st, as a conservative estimate.
No communication between then and now, over 3 months, so I emailed them 5 days ago - no lick of a response.
And can someone clarify this for me, because I have a paypal receipt showing I sent them 5 bucks:
"Although no money was ever collected from those who have pre-ordered..."
- tdavis 16y agoThat's odd; we reply to all emails. Where did you send it? Also, check out help.WakeMate.com; we're very good about managing that as well. I clarified your question in an above comment.
- cullenking 16y agoTo be sympathetic to a group that I (and others) have been giving alot of flack (deserved or undeserved), I am personally still working through a backlog of 200 user questions/suggestions. If you don't stay on top of them, they can pile up. Catching back up when you get behind is difficult without sounding canned, and I understand the pain. However, it's definitely a good sign for your company that you have identified a pain point of enough severity that you generate this much talk and correspondence. Believe me, even when all the correspondence is praise and appreciated suggestions, staying on top of them is difficult!