You also have to understand when talking with AT&T that it has a separate account system and personnel, and the system tends to route you to their more popular

You also have to understand when talking with AT&T that it has a separate account system and personnel, and the system tends to route you to their more popular offerings by default. Confirm with everyone you talk to that you mean a LANDLINE and that person has access to the landline support and account systems, or you end up with pretty crazy results, personnel claiming you don't have service calls, trying to identify your account and getting the closet match as some old closed one. Really a pain to get routed around for 45 minutes to get transferred back to someone who doesn't deal with landlines again.