People don't go into the comments of an article to say how great everything went, they go on to complain. I see a similar trend on car enthusiast forums or phon

People don't go into the comments of an article to say how great everything went, they go on to complain. I see a similar trend on car enthusiast forums or phone hardware forums. For most of us, the Internet works fine. It's not that there's not lots of room to fix things that are broken, but part of the reason those things aren't getting fixed is because for most people it's good enough and therefore the political pressure isn't there.