On a positive note, I had a bad experience with the JetBlue website last week, and ended up at the airport with tickets booked for the wrong day. I emailed the

On a positive note, I had a bad experience with the JetBlue website last week, and ended up at the airport with tickets booked for the wrong day. I emailed their support, and instead of arguing with me, they wrote back "That sounds terrible! We hate that happened to you. Here's $100 credit for a future JetBlue flight." As the author said, instead of being angry, I'm now looking forward to spending money with them again. Good customer service pays for itself.