To me the bigger lesson here is that they have a prewritten reply (by a bot?) asking the feedback giver to e-mail it to somewhere else. How hard could it be to

To me the bigger lesson here is that they have a prewritten reply (by a bot?) asking the feedback giver to e-mail it to somewhere else. How hard could it be to subscribe to the thread with their feedback e-mail? Asking people to do stuff is a bad idea, no one likes more work. Thus it's not so much about this specific complaint about the volume control [1], but more about the systematic failure to collect user feedback. -- [1] The volume control is a bit hidden indeed, although I've always managed to find it myself.