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Long time platinum amex holder. Every time I've disputed a charge, it's been in investigated timely and properly, and in my favor. They even have a nice tool
by ttol 16y ago
Long time platinum amex holder. Every time I've disputed a charge, it's been in investigated timely and properly, and in my favor. They even have a nice tool on their "my account" page to dispute charges, and they follow up via snailmail to confirm. I also have visa and mastercard, but I only use them when amex is not accepted -- simply because AmEx offers me the best service.
- jmm 16y agoAnd I think this is one of the common reasons why people are OK with the AmEx annual fee... no hassles.
- RiderOfGiraffes 16y agoI've upvoted you because it's useful to hear the opposite side - thank you. I've just spoken with some colleagues who say that their experiences with AmEx are uniformly poor, so I guess things vary widely and wildly. I wonder if being a platinum holder changes things, and just how hard it is, how long it takes, to get to that level.