3 ms·
If a consumer even has a HINT of a real complaint or a valid reason to chargeback, most CC companies will side with them which makes me think Priceline probably
by aresant 16y ago
If a consumer even has a HINT of a real complaint or a valid reason to chargeback, most CC companies will side with them which makes me think Priceline probably made a good case.
Particuarlly AMEX - Merchant's don't like AMEX because they typically charge considerably more to process their cards (up to 2x as much) as with Visa or MC.
Therefore AMEX pushes hard for their consumers to keep them demanding that merchants accept the card in the first place.
- bravura 16y agoFrom the article (quoted by mustpax): They did offer to let us cancel the tickets for a $420 charge, meaning we'd still be out almost $1100. We thought this was unreasonable, so we disputed the charges through Amex, thinking they'd have more leverage than we would -- another mistake, as Priceline kept responding to Amex's inquiries with the same "they accepted our tickets" line. We found out that in the event of an Amex inquiry, Amex just forwards your documents to the vendor, and accepts their answer uncritically, even if the answer has nothing to do with the dispute. We tried to contact Priceline one more time to discuss our REAL complaints, but their answer now is "We'll only talk to you through Amex since you involved them."
- staunch 16y agoAirline tickets are particularly hard to chargeback. So many people issue fraudulent chargebacks (often because they find a cheaper price) that card companies are especially disinclined to approve them.