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I don't know why you're being downvoted for this. It's clear from the article that AmEx is not really bothering to check the claims and counter-claims. When I
by RiderOfGiraffes 16y ago
I don't know why you're being downvoted for this. It's clear from the article that AmEx is not really bothering to check the claims and counter-claims. When I had disputes via MasterCard, and then again via VISA, the claims were investigated properly and the documentation provided showed that very clearly.
I've heard this several times about AmEx - this is all hearsay and anecdote - that AmEx really doesn't help in disputes such as these.
Add this to the fact that AmEx is not accepted in many places in Australia and Europe (to my personal knowledge) and yet MasterClass and VISA appear to be accepted everywhere, I wouldn't use AmEx.
And now I also won't use priceline.
- ttol 16y agoLong time platinum amex holder. Every time I've disputed a charge, it's been in investigated timely and properly, and in my favor. They even have a nice tool on their "my account" page to dispute charges, and they follow up via snailmail to confirm. I also have visa and mastercard, but I only use them when amex is not accepted -- simply because AmEx offers me the best service.
- jmm 16y agoAnd I think this is one of the common reasons why people are OK with the AmEx annual fee... no hassles.
- RiderOfGiraffes 16y agoI've upvoted you because it's useful to hear the opposite side - thank you. I've just spoken with some colleagues who say that their experiences with AmEx are uniformly poor, so I guess things vary widely and wildly. I wonder if being a platinum holder changes things, and just how hard it is, how long it takes, to get to that level.