This. As soon as you have an adversarial relationship between buyer/seller (of any good, not just labor) all the bad behaviors come out. A prime example of th

This. As soon as you have an adversarial relationship between buyer/seller (of any good, not just labor) all the bad behaviors come out. A prime example of this is the airlines. Southwest and Virgin have somehow convinced staff and passengers to be polite to each other, so boarding and other things go smoothly. The same flight for the same price on United or American is a mess of elbowing and passive agressiveness.