Did you read the article? They did offer to let us cancel the tickets for a $420 charge, meaning we'd still be out almost $1100. We thought this was unreasonab

Did you read the article? They did offer to let us cancel the tickets for a $420 charge, meaning we'd still be out almost $1100. We thought this was unreasonable, so we disputed the charges through Amex, thinking they'd have more leverage than we would -- another mistake, as Priceline kept responding to Amex's inquiries with the same "they accepted our tickets" line. We found out that in the event of an Amex inquiry, Amex just forwards your documents to the vendor, and accepts their answer uncritically, even if the answer has nothing to do with the dispute. We tried to contact Priceline one more time to discuss our REAL complaints, but their answer now is "We'll only talk to you through Amex since you involved them."