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They paid with American Express, and eventually tried to dispute the charge with AmEx when Priceline wouldn't offer them a full refund. If there's a credit car

by jambo 16y ago

They paid with American Express, and eventually tried to dispute the charge with AmEx when Priceline wouldn't offer them a full refund. If there's a credit card company that I would trust to get this right, it's AmEx.

ydant 16y ago
I agree. It's just perception without any real basis for it, but I've always perceived AmEx as the company to do charges with if you expect to have issues and need a charge-back. Of course, this website is a single counter anecdote, so it's hard to say for sure. I'm pretty sure there are further avenues. I'd imagine they could take either company to small claims court and get money back, but it's a shame that they couldn't resolve it through other means.
dualboot 16y ago
I wonder if the fact that Amex has their own travel agency that competes directly with Priceline factors into this at all... Heh thanks for the downvotes. I wouldn't know anything about the issue. It's not like I'm not sitting at my desk in a Travel Agency right now ;)
deleted 16y ago
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gojomo 16y ago
It may have more to do with the customer's history with AmEx than AmEx general policies. Does the customer do $thousands or $tens-of-thousands in charges per year? If so, they get a fair hearing or even a presumption of correctness. Is this the customer's one charge this year? Higher or impossible burden of proof. The author's claim, while it seems credible to me, is also made complicated by the fact it presents to Priceline/AmEx the same as someone who didn't understand the Priceline commitment-even-if-you-don't-like-the-exact-times model, or who did but then wants to renege on the deal. Not that I would have been paranoid enough to do this the first time through, but having read this account, I now know what I would if I were in a similar situation in the future. I would not only capture the screen showing no active trips (as did the Buechelers), but also seek redundant confirmation via both phone and email support, with CSR rep names, that their record of the inquiry included them telling me no trip existed.

by jambo 16y ago

ydant 16y ago

I agree. It's just perception without any real basis for it, but I've always perceived AmEx as the company to do charges with if you expect to have issues and need a charge-back. Of course, this website is a single counter anecdote, so it's hard to say for sure. I'm pretty sure there are further avenues. I'd imagine they could take either company to small claims court and get money back, but it's a shame that they couldn't resolve it through other means.

dualboot 16y ago

I wonder if the fact that Amex has their own travel agency that competes directly with Priceline factors into this at all... Heh thanks for the downvotes. I wouldn't know anything about the issue. It's not like I'm not sitting at my desk in a Travel Agency right now ;)

deleted 16y ago

[deleted]

gojomo 16y ago

It may have more to do with the customer's history with AmEx than AmEx general policies. Does the customer do $thousands or $tens-of-thousands in charges per year? If so, they get a fair hearing or even a presumption of correctness. Is this the customer's one charge this year? Higher or impossible burden of proof. The author's claim, while it seems credible to me, is also made complicated by the fact it presents to Priceline/AmEx the same as someone who didn't understand the Priceline commitment-even-if-you-don't-like-the-exact-times model, or who did but then wants to renege on the deal. Not that I would have been paranoid enough to do this the first time through, but having read this account, I now know what I would if I were in a similar situation in the future. I would not only capture the screen showing no active trips (as did the Buechelers), but also seek redundant confirmation via both phone and email support, with CSR rep names, that their record of the inquiry included them telling me no trip existed.