Great advice. This is pretty much what I did when working on https://ipinfo.io https://ipinfo.io on the side (now fulltime). For support tickets I use and high

Great advice. This is pretty much what I did when working on https://ipinfo.io https://ipinfo.io on the side (now fulltime). For support tickets I use and highly recommend helpscout - it's cheap, and works well. The android and iOS apps need some work, but it's possible to do basic issue management from mobile.