https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-5?ie=UTF8&nodeId=200441880&qid=1501698123&sr=1-5 https://www.amazon.com/gp/help/customer/

https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-5?ie=UTF8&nodeId=200441880&qid=1501698123&sr=1-5 https://www.amazon.com/gp/help/customer/display.html/ref=hel... > Our research shows that orders with messages responded to within 24 hours receive 50% less negative feedback compared to orders with messages responded to after more than 24 hours... Timely, high-quality responses to customer inquiries are an important factor in customer satisfaction and can help prevent negative feedback or other order defects and claims. While scores that do not meet our standards generally do not result in the suspension of your selling privileges, slow response times can lead to negative feedback and claims, which can impact your selling privileges.