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Amazon's policy says you have to respond to buyer's inquiries within 24 hours. You literary had to just reply "Sorry my return policy is 30 days and it's been 4
by Sleeep 9y ago
Amazon's policy says you have to respond to buyer's inquiries within 24 hours. You literary had to just reply "Sorry my return policy is 30 days and it's been 40 days." One single sentence and you probably could have avoided the return completely. You could do that in bed. What did you think would happen if you ignored the buyer? Of course they are going to complain to Amazon.
>Certainly I wouldn't do business with someone like you who feels that fraud is justified when some arbitrary condition you place on the other party isn't satisfied to your liking.
Read the comment you are replying to, it does not say that and it does not imply that.
- javajosh 9y agoYes, he did. His response to me getting defrauded out of $250 was essentially, "Amazon did right. You deserved to be defrauded by them for not responding to a support request. I am happy they alienated you enough to get you off of their platform, because I wouldn't want to do business with bad people like you anyway." I'm exaggerating for clarity, but that's how I read his comment. This pisses me off because it obscures the simple fact that Amazon had all the information it needed to see that he had actually received the item, but considered it "not delivered" anyway. It was fraud on the buyers part, theft and stupidity on Amazon's part for not seeing it, and it's emminently stupid for some random on the internet to say that ignoring an invalid return request deserved this response.
- xiaoma 9y agoAgain, this is not the case. Reread my comment. I didn't write anything at all from the perspective of you, the merchant. As a customer, I love dealing with Amazon. This doesn't mean that I'd enjoy being their partner, supplier, employee or anybody else they deal with.