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Did this myself. Didn't help. All it did was add to the frustration and anger. I'm glad Amazon changed their policy.
by chaostheory 9y ago
Did this myself. Didn't help. All it did was add to the frustration and anger.
I'm glad Amazon changed their policy.
- bitJericho 9y agoAmazon policy for defective items is a full refund, and free return postage. https://www.amazon.com/gp/help/customer/display.html?nodeId=1161246#return https://www.amazon.com/gp/help/customer/display.html?nodeId=...
- chaostheory 9y agoThat's not what repeated emails and calls to Amazon customer service said for a defective $350 Exergen thermometer. I kept trying to escalate the issue. Amazon Customer service kept apologizing, telling me that they could do nothing. This happened about a year ago. Still shop at Amazon, but I definitely think more before buying bigger ticket items and I comparison shop now. Even though this policy change is great, I don't feel that I can revert back to my previous behavior of just mindlessly buying stuff at Amazon because of faith that they'll take care of you. I am still especially wary of buying from 3rd parties on Amazon unless it's a throwaway item, and we refuse to buy anything that isn't Prime.