Anecdotal, but I've had the opposite experience on Airbnb. A situation arose where I would have certainly received a partial refund from a hotel, and when in ar

Anecdotal, but I've had the opposite experience on Airbnb. A situation arose where I would have certainly received a partial refund from a hotel, and when in arbitration, Airbnb sided w/ the seller (landlord?) and there was no refund. Basically my word vs the seller's, as things tend to be in online disputes. Not a lot of money spent, so it's not a huge issue, but makes me lean towards hotels unless Airbnb is much cheaper. As a seller on many of the other platforms mentioned (and as a CC merchant), you are correct. Good luck winning any dispute. Best course of action is to simply try and get the product back and take the hit on shipping.