I've had this happen multiple times. I have, on a few occasions, received defective products, or requested to return something I didn't want, and Amazon simply

I've had this happen multiple times. I have, on a few occasions, received defective products, or requested to return something I didn't want, and Amazon simply refunded me or shipped me a replacement without asking any follow-up questions. I suspect Amazon's decision process, when you request a refund or return, may have something to do with your purchase history, and also the return and defect rate of the product in question.