5 ms·

People game the system. Always. Have learned that for years when it comes to safety systems. Even uneducated people become very intelligent when it comes to ga

People game the system. Always. Have learned that for years when it comes to safety systems. Even uneducated people become very intelligent when it comes to gaming the system to their advantage. It is always a cat and rat game between technical adjustments and when people find a way to game the system again.

losteverything 9y ago
This. People learned the phone company would refund any Denied All Knowledge of a long distance call. Call up, get a credit. Then phone company said you cant DAK calls 2 months in a row: so customers called in every other month. Then, they eliminated operator handled calls for small bills. Call in, get an IVR, get a credit. Phone company caught on and limited credits to $7 per month, every other month. Customers started crediting <$7... And on and in...cat and mouse. Then, few realized you only had to pay 91% of the past due balance to not get shut off.. Others finally realized that if your account gets associated with a elected federal official or a PUC complaint you account will never get treated for collections. --- Another simple one: having to press "0" 3 times to get to an agent on some IVRs..
- kennydude 9y ago
  Pressing * or # constantly does it some IVRs too.
- asdffdsa321 9y ago
  Just 3? I usually mash that 0 button
- scrooched_moose 9y ago
  > --- Another simple one: having to press "0" 3 times to get to an agent on some IVRs.. I have better luck just making indistinct noises. After three "I'm sorry, I didn't get that"s it almost always transfers me to a real person.
- obsurveyor 9y ago
  Say "agent" has always gotten me a real person when the 0 or the */# buttons don't work.
  - gertef 9y ago
    "operator operator fuck fuck fuck" usually works.
  - emodendroket 9y ago
    I've encountered a few that simply hang up on you if you try that but it does usually work.
- SilasX 9y ago
  ... Americans don't deserve the telephone.
1vn 9y ago
Adversarial networks but real life, expensive to run as well.

losteverything 9y ago

This. People learned the phone company would refund any Denied All Knowledge of a long distance call. Call up, get a credit. Then phone company said you cant DAK calls 2 months in a row: so customers called in every other month. Then, they eliminated operator handled calls for small bills. Call in, get an IVR, get a credit. Phone company caught on and limited credits to $7 per month, every other month. Customers started crediting <$7... And on and in...cat and mouse. Then, few realized you only had to pay 91% of the past due balance to not get shut off.. Others finally realized that if your account gets associated with a elected federal official or a PUC complaint you account will never get treated for collections. --- Another simple one: having to press "0" 3 times to get to an agent on some IVRs..

kennydude 9y ago
Pressing * or # constantly does it some IVRs too.
asdffdsa321 9y ago
Just 3? I usually mash that 0 button
scrooched_moose 9y ago
> --- Another simple one: having to press "0" 3 times to get to an agent on some IVRs.. I have better luck just making indistinct noises. After three "I'm sorry, I didn't get that"s it almost always transfers me to a real person.
obsurveyor 9y ago
Say "agent" has always gotten me a real person when the 0 or the */# buttons don't work.
- gertef 9y ago
  "operator operator fuck fuck fuck" usually works.
- emodendroket 9y ago
  I've encountered a few that simply hang up on you if you try that but it does usually work.
SilasX 9y ago
... Americans don't deserve the telephone.

1vn 9y ago

Adversarial networks but real life, expensive to run as well.