You're all looking at this from a dev perspective ... look at Slack's customer base. Slack Enterprise is expensive for a messaging service, and one of their ma

You're all looking at this from a dev perspective ... look at Slack's customer base. Slack Enterprise is expensive for a messaging service, and one of their main selling points is support and reliability. When a huge customer reports a breaking bug they need to resolve it ASAP, turnaround time is probably the number-one priority.