4 ms·
Serving customers better is a means to an end (i.e. maximizing profits), not an end it itself.
by anotherbrownguy 9y ago
Serving customers better is a means to an end (i.e. maximizing profits), not an end it itself.
- xg15 9y agoIndeed. Which was, I think, sillysaurus3's point: That the development is not actually about serving people better but more about profit. With serving people better being a means to an end at most. As for why profit on it's own is bad: Because - as established - it's only about improving the lifes of the people receiving the profits - but readily externalizes the cost to everyone else.
- TeMPOraL 9y agoExactly. And not the only possible mean to achieve that end. For example, we've discovered that marketing has a much better ROI than actually building quality things people want.