I've had excellent experiences at the Microsoft store. In one case, I returned a Surface Pro and they really took the time to listen to why I decided to return

I've had excellent experiences at the Microsoft store. In one case, I returned a Surface Pro and they really took the time to listen to why I decided to return it. Now, I don't know if that feedback ever made it outside of the store or not, but I felt like a valued customer, and that means a lot in this day and age.