1) Find out what their pain points are. 2) Develop or help them develop viable processes for their needs and abilities that will sidestep issues. This involve

1) Find out what their pain points are. 2) Develop or help them develop viable processes for their needs and abilities that will sidestep issues. This involves a small amount of educating people, less than is needed for real internet literacy. The difference is it makes them literate enough to navigate the parts they actually use, without some huge burden of additional general information that they son&t really need and which will just interfere with them learning the pieces they actually need to know.