A fairly sizable percentage of our product line is web hosting. Of course to note we started out as a hosting company and people focused on infrastructure. I'

A fairly sizable percentage of our product line is web hosting. Of course to note we started out as a hosting company and people focused on infrastructure. I'd say hosting is a good way to retain clients and to continue to work with them. It's great for clients as well since we do host their website and if problems happen then we can help them fix it. The hosting fees are actually packaged "for free" to our maintenance fees which includes very small changes (text changes and minor updating). Major changes would be considered a new project. Regarding time investment, our maintenance is almost none as most of our infrastructure code has been developed and put on autopilot including monitoring. There are minor blips we do have to worry about and handle, but overall everything works. We also have a person on-premise (inside the datacenter) who helps us with quick turnaround to hardware or physical problems. Biggest time investment is working with the client directly on their projects.