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I'm generally surprised when people don't. The few people I know who don't justify it with "I don't want to have to deal with all that support" (can't quite fi
by mgkimsal 9y ago
I'm generally surprised when people don't. The few people I know who don't justify it with "I don't want to have to deal with all that support" (can't quite figure out what "all that support" covers).
"When people have an issue, who do they call?"
"Me"
"So... they're already calling you. Why not have some $ for that to cover it".
"I just tell them to call the hosting company".
It baffles me how those folks stay in business.
I do think in some cases, it's the email support they don't want to deal with, not so much 'hosting'. A couple of folks I know just send everyone to fastmail or google for mail hosting (not something I recommend, but they again claim they don't want the 'headache').
- Clubber 9y agoAbsolutely. As a general rule, never work for free, period. Not only will you not get income, but your business clients won't respect you or your product. I mean it's ok to include a week or two to fix bugs that you might have missed, but be up front about that window and make sure that you differentiate bugs with features. Clients might blur that line.
- qrbLPHiKpiux 9y agoI see both sides of it. The end consumer is getting nickel-and-dimed from "support" from every angle anymore. You need to put "value" into support and make them feel, as they should, getting their money's worth out of it.
- bryanrasmussen 9y agoEven if they don't want to deal with the headache they can probably hire someone to handle it for less than they money they would take in for most 'support'. I mean most support issues are going to be small, anything big or difficult can then be a new piece of business. on edit: if handled right it's almost like found money.