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My mother is a daily user of the internet with extremely limited knowkedge and she has difficulty understanding even basic computer messages. I designed a seri
by carlesfe 9y ago
My mother is a daily user of the internet with extremely limited knowkedge and she has difficulty understanding even basic computer messages.
I designed a series of rules + practices which are stated as absolutes (i.e. no margin for interpretation) and they have worked well:
1. All emails with claims are false, even if I send them. Not only spam but also "snopes-like" scams from her friends. This rule always has precedence over anything else. 100% Never trust an email content. If it looks like there could be really bad consequences from ignoring an email, forward it to me and I'll decide.
I told her "imagine a stranger calls you on the phone and reads you the content of an email. Would you trust it?". She understood the metaphor.
2. She doesn't know her passwords. They are stored in the browser's keyring. Thus, she can't provide credentials to phishing websites.
3. She can click on links from emails, unless it is from a bank, because she knows her bank credentials. The combination of (2) and (3) makes the internet very usable for her as she can browse with confidence.
4. She only logs in to the bank website from her browser bookmark. She uses Safari's "Top sites" heavily, and she has learned to Google basic stuff.
5. If there is a weird message on a website, treat it as an email (i.e. it is false, etc)
6. Adblock is installed
7. She is beginning to recognize OS prompts, like icloud messages (storage, passwords). She knows she can never click on one before sending me a picture by IM. For these prompts password managers don't auto-input them and that's a problem. I must confirm its validity and then she has permission to open a notepad where her passwords are written and transcribe it to the prompt. But she always needs to send me a pic before opening the password notebook.
8. I have enabled Gatekeeper on the mac, thus she can't open binaries from the internet, only documents. Word macros are disabled.
9. If something doesn't look right, call/IM me on your cellphone
She is a very simple user and her needs are limited to websites, mail, office and a few games, so this works well. YMMV.
Maybe there are more rules that I can't remember right now, but the combination of not knowing her passwords + password manager + not trusting email + unable to run unknown binaries + adblock has worked wonderfully.
Let me know if you have more suggestions
- nl 9y agoIPads work quite well for older users. They don't solve the password problem, but at least some of the other problems are avoided.
- noir_lord 9y agoI put my mum on Linux Mint, hid the menu launcher and put icons for all the stuff she uses on her desktop, set updates to automatic and put her on a Gmail account on a domanin I own. That and a basic crash course in treat everything as suspicious unless you know it isn't has sufficed so far. If she has any doubts she just rings me but that's rare.
- rubatuga 9y agoMain reason not to use Linux is because there’s no Microsoft Office support
- reitanqild 9y agoActually I guess oldtimers (i.e. the parents of most of us) would prefer real menus.
- noir_lord 9y agoMy mum writes a fair bit, I switched her from Office to LibreOffice with few issues.