Try getting a refund when their crappy plugin crashes your browser... How about the printed copy that's now unusable (because it's, you know, paper, and paper

Try getting a refund when their crappy plugin crashes your browser... How about the printed copy that's now unusable (because it's, you know, paper, and paper has a habit of getting crumpled or ripped or wet or binned...) Even iTunes doesn't make me pay for an mp3 again if my HDD dies...