Voilà. I think a big problem in software dev is that technical people struggle to think like non-technical people. They can't put themselves in the shoes of the

Voilà. I think a big problem in software dev is that technical people struggle to think like non-technical people. They can't put themselves in the shoes of their grandma or "Joe Six Pack". I mean, just look at the download page for Spotify on Linux. "repository signing keys", "keyserver", "sudo apt-get". I can see a non-technical person thinking: "WTF is that? Where's the installer? Where's the DMG file?" I remember an argument with someone on IRC about Linux and the person actually said that everybody should learn commands and those who don't are simply lazy and dumb. This mentality is problematic and toxic for the cause of FOSS.