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This morning, an Amazon deliveryman walked a few steps toward my house, threw a package about fifteen feet to the door (denting the case inside), and then walke

This morning, an Amazon deliveryman walked a few steps toward my house, threw a package about fifteen feet to the door (denting the case inside), and then walked back to his van. I still can't find a specific way to complain about the delivery. Forgive me if I'm not excited about Amazon building their own private mailboxes, but I don't think they have any real understanding of their own shortcomings.

tedmiston 9y ago
If the item arrived damaged I would report that and return it through Amazon's normal return process.
jsjohnst 9y ago
Amazon tries to make it hard to find this, so it's top of my bookmarks file: https://www.amazon.com/gp/help/contact-us/general-questions.html https://www.amazon.com/gp/help/contact-us/general-questions....
- tinalumfoil 9y ago
  If it's so hard to find I can't imagine they'd care what you have to say. Besides, it's not my packages I see thrown 10 feet across someone's yard. It's my neighbors that I don't know and wouldn't recognize if I saw them. For all I know it's not even Amazon handling the deliveries since they come in an unmarked white van.
  - jsjohnst 9y ago
    Then it's not your concern if you don't feel you should tell your neighbors. I was replying to someone who said they saw something happen with their own package and I can assure you from extensive experience that Amazon goes out of their way to try to make it right with the customer (even if they don't address the root problem, they still do something to make it right to a complaining customer).
manigandham 9y ago
This isn't Amazon, it's just delivery drivers in general.
- KekDemaga 9y ago
  More so delivery companies the time drivers are given essentially require that behavior.
  - TeMPOraL 9y ago
    That, and the very common in my part of the world case, in which you learn that package wasn't delivered because no one was in the apartment, even though you (or your spouse) spent the entire day in the apartment...
- Kneedler 9y ago
  Some carriers are better about this than others though. USPS/UPS/Fedex/DHL aren't perfect, but generally do an acceptable job. When I was living in Seattle it got to the point I would dread the OnTrac deliveries Amazon sent out because of all the issues I had with their drivers.
- jliptzin 9y ago
  Yea, even the best managers can't help stop a disgruntled delivery driver having a bad day.
throwanem 9y ago
Call Amazon customer support (ask Google for the 800 number) and ask them to deprioritize Amazon Fulfillment. That weights it to the bottom of their selection algorithm, so it's only chosen if no other shipper can fulfill - which mostly relegates them to same-day fulfillment, and not always then. Worked for me after a string of delivery errors; I haven't had a problem since.
thaumasiotes 9y ago
I've had an Amazon deliveryman upbraid me for the fact that he had trouble finding my apartment. I've had a different one (or maybe the same one; how would I know?) deliver my stuff to the wrong address. Obviously, I contacted them to complain about that second one; I'm pretty sure they're aware that it's a problem. Knowing you have a problem doesn't mean you can quickly fix it.
hosh 9y ago
It might look like private mailboxes, though they are extensions of Amazon Locker. Those racks looks like the ones I used back when I lived in Seattle, with a different paint and without the Amazon logos. From what I understand, the Amazon delivery man is a contractor. They get pressured by Amazon's dispatchers into cranking out deliveries. I wonder if you could report this as goods that are damaged -- they likely have metrics that will count against that specific delivery contractor.
scient 9y ago
Since when does Amazon have their own delivery people? Sure you are not talking about a USPS/UPS worker here.
- manigandham 9y ago
  https://flex.amazon.com/ https://flex.amazon.com/ They've had this for a while and they're even building their own cargo airline.
  - Noos 9y ago
    Reading reviews of it on Glassdoor makes it sound horrid. Part time contractors who have to work in "blocks" and who seem to have it mostly automated/appified with little human guidance. No wonder in the end they don't care.

tedmiston 9y ago

If the item arrived damaged I would report that and return it through Amazon's normal return process.

jsjohnst 9y ago

Amazon tries to make it hard to find this, so it's top of my bookmarks file: https://www.amazon.com/gp/help/contact-us/general-questions.html https://www.amazon.com/gp/help/contact-us/general-questions....

tinalumfoil 9y ago
If it's so hard to find I can't imagine they'd care what you have to say. Besides, it's not my packages I see thrown 10 feet across someone's yard. It's my neighbors that I don't know and wouldn't recognize if I saw them. For all I know it's not even Amazon handling the deliveries since they come in an unmarked white van.
- jsjohnst 9y ago
  Then it's not your concern if you don't feel you should tell your neighbors. I was replying to someone who said they saw something happen with their own package and I can assure you from extensive experience that Amazon goes out of their way to try to make it right with the customer (even if they don't address the root problem, they still do something to make it right to a complaining customer).

manigandham 9y ago

This isn't Amazon, it's just delivery drivers in general.

KekDemaga 9y ago
More so delivery companies the time drivers are given essentially require that behavior.
- TeMPOraL 9y ago
  That, and the very common in my part of the world case, in which you learn that package wasn't delivered because no one was in the apartment, even though you (or your spouse) spent the entire day in the apartment...
Kneedler 9y ago
Some carriers are better about this than others though. USPS/UPS/Fedex/DHL aren't perfect, but generally do an acceptable job. When I was living in Seattle it got to the point I would dread the OnTrac deliveries Amazon sent out because of all the issues I had with their drivers.
jliptzin 9y ago
Yea, even the best managers can't help stop a disgruntled delivery driver having a bad day.

throwanem 9y ago

Call Amazon customer support (ask Google for the 800 number) and ask them to deprioritize Amazon Fulfillment. That weights it to the bottom of their selection algorithm, so it's only chosen if no other shipper can fulfill - which mostly relegates them to same-day fulfillment, and not always then. Worked for me after a string of delivery errors; I haven't had a problem since.

thaumasiotes 9y ago

I've had an Amazon deliveryman upbraid me for the fact that he had trouble finding my apartment. I've had a different one (or maybe the same one; how would I know?) deliver my stuff to the wrong address. Obviously, I contacted them to complain about that second one; I'm pretty sure they're aware that it's a problem. Knowing you have a problem doesn't mean you can quickly fix it.

hosh 9y ago

It might look like private mailboxes, though they are extensions of Amazon Locker. Those racks looks like the ones I used back when I lived in Seattle, with a different paint and without the Amazon logos. From what I understand, the Amazon delivery man is a contractor. They get pressured by Amazon's dispatchers into cranking out deliveries. I wonder if you could report this as goods that are damaged -- they likely have metrics that will count against that specific delivery contractor.

scient 9y ago

Since when does Amazon have their own delivery people? Sure you are not talking about a USPS/UPS worker here.

manigandham 9y ago
https://flex.amazon.com/ https://flex.amazon.com/ They've had this for a while and they're even building their own cargo airline.
- Noos 9y ago
  Reading reviews of it on Glassdoor makes it sound horrid. Part time contractors who have to work in "blocks" and who seem to have it mostly automated/appified with little human guidance. No wonder in the end they don't care.