Pretty much this, yeah. I buy all my tech stuff at Amazon because I know if breaks down within 2 years, they will refund or replace it within a simple 5 minute

Pretty much this, yeah. I buy all my tech stuff at Amazon because I know if breaks down within 2 years, they will refund or replace it within a simple 5 minute livechat. Another experience: my (second-hand) Kindle Paperwhite suddenly started to displaying ads. It had never done this and I had specifically bought an ad-less version. Go to Amazon, open livechat - fixed within a few minutes. Another company would have probably told me tough luck and to buy the ad-removal.