At some point, it stops being isolated incidents and starts being a pattern of decision-making. IMO, Microsoft has a crisis in the way that Windows is managed,

At some point, it stops being isolated incidents and starts being a pattern of decision-making. IMO, Microsoft has a crisis in the way that Windows is managed, and part of that is that the C-Level level of the company either no longer cares about Windows, or actually supports the decisions that are made. You may have thought that at some point the reputational damage caused by the way that telemetry was handled, or the fall-out from the unethical Windows 10 upgrade process, would have triggered action by the CEO. In both cases, nothing.