Honestly, this doesn't surprise me; seems fairly indicative of the culture. Yes, this is an extreme case, but who hasn't seen things like leaving 1-star reviews

Honestly, this doesn't surprise me; seems fairly indicative of the culture. Yes, this is an extreme case, but who hasn't seen things like leaving 1-star reviews of competitors, or frivolous complaints to consume competitors' resources? This is what happens when a culture encourages people to use any opportunity to get ahead - and it's those with real claims that suffer from this crying wolf.