Something similar happened to me on Christmas night (on a 4.5 star place no less). The place was practically a shack and couldn't house more than 2 people if we

Something similar happened to me on Christmas night (on a 4.5 star place no less). The place was practically a shack and couldn't house more than 2 people if we crammed in. We called them for about 2 hours and finally got a person who told me that as long as the place existed, there was nothing that they could do that night. Never using them again.